Website: https://metrovancouverit.ca/
Contact: https://metrovancouverit.ca/contact-us

1. Collection of Your Personal Information

To access our services, you will be required to sign in using an email address and password, referred to as your credentials. These credentials may also be part of a broader account system, enabling you to use the same credentials across multiple services offered by Metro Vancouver IT.

In addition to your credentials, we may request:

  • Security question answers to verify your identity or assist in password resets.
  • An alternate email address for backup purposes.

We also collect the following personal information:

  • Contact details such as email address, name, home or work address, and telephone number.
  • Demographic information including ZIP/postal code, age, gender, preferences, interests, and favorites.
  • Billing information (e.g., credit card number and billing address) for purchases or paid subscriptions.

We may collect data about your interactions with our site and services, including:

  • Pages viewed, links clicked, and other actions taken.
  • Browser data such as IP address, browser type and language, access times, and referring website addresses.

2. Use of Your Personal Information

Metro Vancouver IT collects and uses your personal information to:

  • Operate and improve our sites and services.
  • Provide customer support and enhance user experience by reducing the need for repetitive data entry.
  • Communicate with you through mandatory service communications, including welcome emails, billing reminders, technical updates, and security notices.

3. Sharing of Your Personal Information

Metro Vancouver IT does not disclose your personal information to third parties, except:

  • When you choose to share your information for product, service, or promotional inquiries.
  • In urgent situations to protect the safety of users or when required by law.

Any shared information is maintained under strict confidentiality and prohibited from use for purposes outside those agreed upon.

4. Accessing Your Personal Information

You may access or edit your personal information online using your credentials (email address and password). If you require assistance, you can contact us through email, and we will address your request promptly.

5. Security of Your Personal Information

Metro Vancouver IT is dedicated to protecting your personal information through:

  • Advanced physical, electronic, and managerial security protocols.
  • Encryption methods, including Secure Socket Layer (SSL), for secure data transmission.

User Responsibility:

  • Keep your password confidential.
  • Log out of shared devices to prevent unauthorized access to your account.

6. Changes to This Privacy Statement

We may update this privacy policy periodically to reflect changes in our services or user feedback. Regularly reviewing this statement will keep you informed on how we safeguard your information and any updates to our policies.

For any concerns or inquiries regarding this privacy policy, please contact us via our Contact Page.