Privacy Policy for Metro Vancouver IT

Effective Date: September 16, 2025

At Metro Vancouver IT, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Personal Information: Name, email address, phone number, billing details, and account credentials.
  • Technical Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on our website, and service usage patterns.
  • Payment Information: Processed securely by third-party payment processors (we do not store full credit card numbers).

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide consulting, hosting, maintenance, and development services.
  • To process payments and manage billing.
  • To communicate with you regarding support, updates, and important notices.
  • To monitor, improve, and secure our website and services.
  • To comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal data. We may share information only in these cases:

  • With trusted third-party providers (e.g., payment processors, monitoring, analytics, and cloud vendors) required to deliver our services.
  • To comply with applicable laws, regulations, or legal processes.
  • To prevent, investigate, or protect against fraud, abuse, or security threats.

4. Cookies and Tracking Technologies

Our website may use cookies, analytics, and similar technologies to improve user experience and analyze performance. You may disable cookies in your browser settings; some features may not function properly if you do.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, secure servers, access controls, and regular security monitoring.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Restrict or object to the processing of your data.
  • Request a copy of your stored data (data portability).
  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies.

9. Changes to This Policy

Metro Vancouver IT may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” Continued use of our services constitutes acceptance of the updated Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Metro Vancouver IT
📧 Email: [email protected]
📞 Phone: +1 (778) 300-0356
🌐 Website: https://metrovancouverit.ca/