Terms and Conditions for Metro Vancouver IT

Effective Date: September 16, 2025

Welcome to Metro Vancouver IT. By accessing or using our services, you agree to comply with the following Terms and Conditions. Please read them carefully. If you do not agree with these Terms, you must not use our services.

1. Services

Metro Vancouver IT provides website hosting, WordPress maintenance, development, cybersecurity, and related IT consulting services. The scope of services may be updated or modified at any time without notice.

2. Account Registration

  • To access certain services, you may need to register an account.
  • You are responsible for keeping your login credentials confidential.
  • You agree to provide accurate, complete, and up-to-date information during registration.

3. Payments and Billing

  • All services are billed in Canadian Dollars (CAD).
  • Payment must be made in advance for hosting, maintenance, or development services.
  • We reserve the right to suspend or terminate accounts for late or unpaid invoices.
  • Recurring subscription fees (e.g., hosting plans) will continue until canceled.

4. Acceptable Use Policy

You agree not to use our services to:

  • Host or distribute illegal, harmful, or abusive content.
  • Send unsolicited bulk email (spam).
  • Violate intellectual property rights.
  • Launch or facilitate DDoS attacks, malware distribution, or other malicious activities.

Violation of this policy may result in immediate suspension or termination without refund.

5. Backups and Data

  • We include backups as part of our hosting and maintenance services.
  • However, Metro Vancouver IT does not guarantee that backups will always be available or error-free.
  • You are responsible for maintaining your own copies of important data.

6. Service Availability

  • We strive to provide reliable uptime and performance.
  • However, we do not guarantee uninterrupted service and are not liable for outages beyond our control.

7. Limitation of Liability

Metro Vancouver IT is not liable for:

  • Loss of data, profits, or business opportunities.
  • Issues caused by third-party software, plugins, or integrations.
  • Security incidents resulting from customer mismanagement of credentials or configurations.

Our liability is limited to the amount you paid us in the 30 days prior to the claim.

8. Termination

  • You may cancel your services at any time by contacting us.
  • Metro Vancouver IT may suspend or terminate services for violation of these Terms.
  • Prepaid fees are non-refundable unless otherwise stated in writing.

9. Changes to Terms

We may update these Terms at any time. Updates will be posted at https://metrovancouverit.ca/terms-and-conditions/. Continued use of our services constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of the Province of British Columbia, Canada. Any disputes shall be handled in the courts of British Columbia.

11. Contact Us

For questions regarding these Terms, please contact us:

Metro Vancouver IT

📧 Email: [email protected]

📞 Phone: +1 (778) 300-0356

🌐 Website: https://metrovancouverit.ca/