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Sitefinity support

Sitefinity support and migration

Support for Sitefinity websites that need troubleshooting, content export planning, hosting review, upgrade decisions, or migration to WordPress or another maintained CMS.

  • Sitefinity troubleshooting and migration planning
  • Content, media, URL, metadata, and redirect mapping
  • WordPress or modern CMS migration recommendations
  • SEO and launch checks to protect existing visibility
Illustration of CMS support and website migration planning

What you get

How Sitefinity support and migration actually works

Concrete deliverables — no vague SaaS jargon. Each engagement is sized to your business and reviewed monthly.

Migration audit

Review templates, content types, media, URLs, forms, analytics, and integrations before recommending a path.

Content mapping

Plan pages, posts, documents, metadata, redirects, and ownership so migration is predictable.

SEO preservation

Protect priority URLs with redirect maps, canonical checks, sitemap planning, and Search Console validation.

Integration review

Identify forms, CRMs, authentication, payment, or API dependencies that must survive the move.

Short-term support

Stabilize issues while a migration is planned, instead of rushing into a risky launch.

Modern CMS path

Move to WordPress, Laravel, or another stack based on editing needs, budget, and long-term support.

From experience

Sitefinity work we have done

Our team has supported Sitefinity sites for years: upgrades, hosting moves, certificate work, and form emails that stopped arriving.

Typical jobs look like this: an upgrade that needs a staging copy, a move onto a server that was provisioned without every required component, administrators who can publish from the server but not from the office network, and confirmation mail that stops because the mail-service account was deleted. If the CMS is Sitefinity and the business still depends on it, we will say whether repair, export, or a planned migration is the honest next step.

  • Upgrades and compatibility

    Version work on a copy, then a controlled promotion.

  • Hosting moves

    Parity checks for configuration, content, and publishing.

  • Admin versus network

    If it works on the server and fails on office PCs, start with firewall and identity, not a CMS rebuild.

  • Forms and certificates

    Mail accounts and TLS are part of Sitefinity operations, not a separate universe.

Patterns drawn from our team’s years of agency support work.

From the support desk

Situations our team has handled

Anonymized cases from our team’s years of agency support work: what the owner saw, what was actually wrong, and what we check first because of it.

Sitefinity admin worked on the server, not from the office

What they saw
Administrators could not create users or publish changes from their own computers.
What was wrong
The same actions worked on the server itself, which pointed to a network or firewall rule rather than a CMS bug.
Outcome
We escalated it for network review with that evidence.

Takeaway: If it works on the server and fails from office PCs, start with the firewall and identity settings, not a CMS rebuild.

Forms saved, but no emails went out

What they saw
Form entries were being saved, yet confirmation emails never arrived.
What was wrong
The mail-service account the form sent through had been deleted.
Outcome
Mail routing was restored and delivery worked again.

Takeaway: A thank-you page proves the form saved, not that mail left. Test with a real inbox after any account or password change.

New server failed the first comparison

What they saw
A site had been copied to a replacement server and needed checking before the switch.
What was wrong
Side-by-side checks found configuration differences and missing content.
Outcome
Each gap was fixed and rechecked until the final comparison passed.

Takeaway: “The copy finished” is not “the site works.” Compare pages, media, users, and scheduled jobs before you point DNS.

Client names and identifying details removed. Outcomes are described as they happened, including the ones that needed follow-up.

Access usually needed

Sitefinity admin, hosting or server access, database/export access where available, DNS control, analytics/Search Console, and a list of priority pages help us plan accurately.

When to call

A strong fit when

  • Your Sitefinity site is hard to update or depends on an unavailable vendor
  • You need to migrate content without losing important URLs or SEO value
  • Forms, templates, or integrations are failing and need support
  • Hosting or licensing costs are pushing you toward a new CMS
  • You need a staged plan instead of a risky big-bang rebuild

Our process

How Sitefinity migration planning works

  1. 1

    Inventory

    List pages, media, content types, forms, redirects, templates, users, and integrations.

  2. 2

    Prioritize

    Separate must-migrate content from outdated pages that can be merged, redirected, or retired.

  3. 3

    Map URLs

    Create a redirect and metadata plan for important indexed URLs.

  4. 4

    Choose platform

    Recommend WordPress, Laravel, or another stack based on editing workflows and support needs.

  5. 5

    Build and migrate

    Move content into the new structure, test forms and integrations, and keep a rollback option.

  6. 6

    Launch and validate

    Check DNS, SSL, redirects, Search Console, analytics, and editor handoff after launch.

Trusted technologies we support

  • Google Cloud
  • AWS
  • Microsoft Azure
  • Cloudflare
  • WordPress
  • Docker
  • cPanel
  • Linux

Related services

Pairs well with

Website development

Modern replacement sites with support after launch.

Learn more

WordPress migration

Structured migrations with redirects and staging.

Learn more

Website content updates

Content cleanup and page updates before or after migration.

Learn more

FAQ

Frequently asked questions

Can you maintain an existing Sitefinity site?
We can help troubleshoot and stabilize issues, then recommend whether continued support or migration is the better path.
Can you migrate Sitefinity to WordPress?
Yes. We plan content mapping, redirects, metadata, media, forms, and editor workflows before building the destination.
Will we lose SEO value?
The goal is to protect priority URLs with redirects, canonical checks, sitemap updates, and Search Console validation.
Do we need to migrate every page?
Usually no. We identify valuable content and redirect or retire weak pages so the new site is cleaner.
Can you help with hosting and DNS too?
Yes. We handle hosting readiness, SSL, DNS, redirects, and launch validation as part of the migration plan.
Do you still work on Sitefinity?
Yes. Our team has supported Sitefinity upgrades, hosting moves, certificates, and form-to-mail failures. We will tell you whether repair, export, or a planned migration is the honest next step.

Plan a safer Sitefinity move

Start with an inventory and migration path before committing to a rebuild.

Contact

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Hours
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