Proactive updates
WordPress core, theme, and plugin updates with staging preview and rollback so routine maintenance does not create a new emergency.
Website maintenance services
Website Maintenance That Prevents Downtime and Lost Leads
Updates, backups, form testing, security monitoring and urgent support from a Vancouver team.
- $90 CAD/hour across planned maintenance and approved repair work
- Scheduled software updates (CMS core, themes, plugins) staged and tested before production
- Daily off-site backups with tested restore paths — not just "backups exist somewhere"
- 24/7 uptime monitoring with a human who responds, not just an alert email
- Contact form, email delivery, DNS, SSL, and hosting checks so leads never silently disappear
- Security hardening, vulnerability tracking, and incident response when needed
- Same-day triage for urgent website issues, with a clear escalation path
What you get
How Website Maintenance That Prevents Downtime and Lost Leads actually works
Concrete deliverables — no vague SaaS jargon. Each engagement is sized to your business and reviewed monthly.
Urgent triage
When a site is down, throwing errors, or blocking leads, we check the safest path first and explain what can be fixed immediately.
Reliable backups
Off-site backup services and restore planning so repairs have a fallback before risky changes are made.
Forms & email
Contact forms, SMTP, DNS records, spam filtering, and notification failures checked end to end.
Hosting, DNS & SSL
Expired SSL, DNS changes, redirects, server errors, PHP versions, and hosting limits reviewed before deeper code work.
Security hygiene
Hardening, plugin vulnerability tracking, and incident response with clear post-incident notes.
From experience
What breaks when updates are skipped — or rushed
An update cycle that skips testing forms and checkout is only half done.
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Coordinated core, theme, and plugin updates
Some sites cannot take those independently.
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Forms and mail after the cycle
The homepage looks fine; the quote form is dead.
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Custom plugins with no compatible update
The honest fix is sometimes a simpler replacement, not another patch.
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Licensing leftovers
The deploy worked; one paid plugin still needs a key.
Patterns drawn from our team’s years of agency support work.
From the support desk
Situations our team has handled
Anonymized cases from our team’s years of agency support work: what the owner saw, what was actually wrong, and what we check first because of it.
Updates that had to ship together
- What they saw
- The site needed its core, theme, and plugin updates applied.
- What was wrong
- The pieces depended on each other. Updating any one alone would break the site.
- Outcome
- We deployed them as one coordinated set. One paid plugin still needed its licence sorted out afterwards.
Takeaway: One-click updates assume every piece moves independently. On older sites, test the whole set on staging first.
Custom map broke with no update available
- What they saw
- An interactive map stopped displaying properly after the site was updated.
- What was wrong
- The map ran on a custom plugin that had no compatible update.
- Outcome
- We replaced it with a static image and left instructions for editing it.
Takeaway: Sometimes the right fix is simpler, not newer. A static map beats a broken one.
Client names and identifying details removed. Outcomes are described as they happened, including the ones that needed follow-up.
Client work
Related case studies
Named clients and live websites you can visit.
Martial arts school · New Westminster
Modern Warrior
Website design, IT support, and performance work for a martial arts school whose old site struggled during peak registration.
- Load time
- 2.5× faster
- Downtime during peak enrollment
- Zero
- New student inquiries (4 months)
- +60%
Counselling practice · North Vancouver
Ealing Counselling & Coaching
A bilingual WordPress site for a counselling and coaching practice serving clients in English and Mandarin across BC.
- Supported languages
- EN + 中文
- Core service pages
- Individual · Couples · Executive
- Accessibility target
- WCAG AA
Who it is for
A strong fit for
- Businesses without an in-house web team
- Sites running WordPress, WooCommerce, Drupal, PHP, or a custom CMS
- Owners tired of firefighting after every update
- Teams that need a documented maintenance cadence and clear approval before extra work
- Sites recovering from a prior hack, outage, abandoned plugin, or hosting problem
- Organizations that need backups, forms, DNS, SSL, and uptime checked together
Our process
What a maintenance cycle looks like
Every plan runs on the same disciplined loop, so nothing depends on someone remembering to check your site.
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1
Onboarding audit
We inventory your CMS, plugins, hosting, DNS, SSL, forms, and backups, fix anything urgent, and record a known-good baseline before routine cycles begin.
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2
Monitor continuously
Uptime, SSL expiry, domain records, and software vulnerability feeds are watched around the clock — problems surface as alerts to us, not surprises to you.
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3
Stage & test updates
Core, theme, and plugin updates are applied on staging first, checked visually and functionally, then rolled out to production with a rollback ready.
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4
Verify what matters
After each cycle we test the pages that earn you money: contact forms, checkout, booking, and email notifications — end to end, not just "the homepage loads".
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5
Back up & confirm
Daily off-site backups run automatically, and restores are tested periodically so a backup is a real safety net rather than a checkbox.
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6
Report in plain English
A short summary each cycle: what was updated, what was prevented, uptime, and anything we recommend fixing next — no jargon, no upsell pressure.
Trusted technologies we support
Related services
Pairs well with
Modern Warrior case study
See the results of speed-first WordPress work, managed hosting, and ongoing care.
Learn moreEmergency website repair
Urgent help when the site is down, broken, or not sending leads.
Learn moreWordPress care
Scoped WordPress-only maintenance.
Learn moreWordPress hosting
Managed WordPress hosting from $5/month.
Learn more
Guide: maintenance checklist
The weekly, monthly, and quarterly WordPress maintenance checklist.
Learn moreThe 3-2-1 backup rule
The copy most websites are missing, and a quarterly restore test.
Learn moreFAQ
Frequently asked questions
What does website maintenance include?
A complete maintenance cycle covers software updates staged and tested before production; backup verification and rollback readiness; security and vulnerability review; PHP, hosting, SSL, and DNS checks where relevant; and functional testing of forms, checkout, booking, login, and other important site flows. WordPress Care also keeps daily backups, uptime monitoring, and vulnerability monitoring active between scheduled cycles.
How much do website maintenance services cost?
All Metro Vancouver IT maintenance and approved repair work uses one published rate: $90 CAD/hour. For WordPress Care, a monthly scheduled cycle typically takes about 2 hours ($180); less-frequent scheduled cycles typically take about 3 hours ($270 per visit). Other CMS and custom-site maintenance is estimated after a short review. Extra or out-of-cycle work is approved before it starts.
What WordPress maintenance schedules do you offer?
The WordPress Care page offers monthly care for active and revenue-critical sites, quarterly care for stable brochure sites, and custom limited coverage for simple, low-risk sites after review. Daily backups plus uptime and vulnerability monitoring remain active between scheduled cycles.
Do I really need website maintenance?
If the site matters to your revenue, yes. WordPress and its plugins ship security patches constantly, and unpatched sites are hacked by automated bots, not targeted attackers — being small does not make you invisible. Beyond security, forms silently stop sending, SSL certificates expire, and hosts change PHP versions. Maintenance is much cheaper than the emergency repair, cleanup, and lost leads that follow neglect.
What if you detect a vulnerability before the next scheduled visit?
We review the alert and contact you with the risk and recommended response. On less-frequent WordPress schedules, billable out-of-cycle remediation is estimated at $90 CAD/hour and requires approval before work begins.
How fast is your response?
Typical first response is within four business hours for routine issues; same-day for urgent website problems. Critical outages are triaged first and handled until the site is stable.
Can you help when a site is already broken?
Yes. If the issue is urgent, start with emergency website repair. We take a fresh backup where possible, check hosting, DNS, SSL, PHP errors, forms, and recent changes, then recommend the safest fix.
Do you troubleshoot contact forms and email delivery?
Yes. We review form configuration, SMTP, SPF, DKIM, DMARC, spam filtering, and notification routing so leads do not disappear silently.
What CMSs do you support?
WordPress and WooCommerce primarily, plus Drupal, PHP sites, and static sites. Other stacks by arrangement after an audit.
Can you take over from an existing agency or developer?
Yes — this is one of the most common ways clients arrive. We onboard with a full audit, document the current state, recover any missing access or credentials, and stabilize anything urgent in the first cycle. You do not need to know what your last developer set up; figuring that out is part of onboarding.
Do you test forms after a maintenance cycle?
Yes. Updates that leave the homepage green and the quote form dead are a failed cycle. Forms, login, and checkout are part of the checklist.
What if a custom plugin has no compatible update?
We will say so. Sometimes the honest fix is a simpler replacement — we have replaced a broken custom map with a static image and editing instructions rather than leave a dead feature in the stack.
Stop the firefighting
Send your website URL for a maintenance review. We will confirm the recommended monthly scope at $90 CAD/hour and identify anything that needs stabilization first.
Contact
Get a maintenance recommendation
Send the website URL and tell us what has been neglected or keeps breaking. We typically reply within four business hours Monday–Friday.
- Phone
- +1 (778) 300-0356
- [email protected]
- Hours
- Mon–Fri · 9:00 AM – 6:00 PM (PT)