Helpdesk with real SLAs
Staff email or call a local team that already knows your environment. Response targets are written into the agreement — not marketing copy.
Managed IT services
Managed IT Services in Vancouver
Your outsourced IT department for one flat monthly fee — helpdesk with real response SLAs, 24/7 monitoring, patching, security, backups, and vendor management for Vancouver small businesses. No hourly surprises, no offshore call scripts.
- Helpdesk support with defined response SLAs — critical issues jump the queue
- Proactive monitoring and patching for servers, endpoints, and websites
- Security baseline included: MFA rollout, endpoint protection, email security
- Verified off-site backups with documented restore tests
- Microsoft 365 / Google Workspace administration and licensing
- One flat monthly fee scoped to your users and devices
What you get
How Managed IT Services in Vancouver actually works
Concrete deliverables — no vague SaaS jargon. Each engagement is sized to your business and reviewed monthly.
Monitoring & patching
24/7 monitoring of servers, endpoints, and websites with a monthly patch cycle for operating systems and critical applications.
Security baseline
MFA everywhere, endpoint protection, email security (SPF / DKIM / DMARC), and least-privilege access — included, not an upsell.
Backups that restore
Off-site backups for servers, Microsoft 365 / Google Workspace, and websites — with restore tests you can see in the monthly report.
Cloud & licensing
Microsoft 365, Google Workspace, and Azure/AWS administration, license rationalization, and renewals handled for you.
vCIO reporting
A quarterly technology review and a plain-English monthly report: tickets, risks, spend, and what is coming up for renewal.
Who it is for
A strong fit for
- Vancouver businesses with 5–50 staff and no internal IT department
- Offices frustrated by slow response or surprise invoices from their current provider
- Professional firms (legal, accounting, healthcare) handling sensitive client data
- Nonprofits that need enterprise-grade security on a small-organization budget
- Teams recovering from a security incident who want proactive management, not break-fix
- Growing companies adding staff or locations who need IT that scales with them
Our process
How onboarding works
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1
Discovery call
A short call to map your headcount, devices, servers, cloud accounts, and current pain points — followed by a written flat-fee quote.
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2
Audit & documentation
We inventory hardware, software, licenses, and access; document passwords into a proper vault; and flag urgent risks in week one.
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3
Stabilize (first 30 days)
MFA rollout, backup verification, patch catch-up, and endpoint protection deployment — the fixes that remove most day-to-day fires.
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4
Steady state
Monitoring, patch cycles, helpdesk, and security reviews run on a documented cadence. Your team just emails support when they need help.
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5
Vendor management
We become the single point of contact for your internet provider, phone system, printers, and SaaS vendors — no more vendor ping-pong.
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6
Quarterly reviews
A vCIO session each quarter: what shipped, what it cost, which risks dropped, and a 90-day plan you can share with leadership.
Trusted technologies we support
Related services
Pairs well with
IT support
Reactive helpdesk and break-fix support — no contract required.
Learn more
IT consulting
Roadmaps, vendor management, and strategic planning.
Learn moreCybersecurity
Hardening, monitoring, and incident response.
Learn moreFAQ
Frequently asked questions
How much do managed IT services cost in Vancouver?
Most Vancouver providers charge per user or per device, and typical market pricing runs roughly $100–$200 per user per month depending on what is included. We quote a flat monthly fee in writing after a short discovery call, scoped to your users, devices, and servers — no hourly billing and no surprise invoices.
What is included in a managed IT services agreement?
Helpdesk support, 24/7 monitoring, patching, endpoint protection, email security, verified off-site backups, Microsoft 365 or Google Workspace administration, vendor management, and quarterly technology reviews. Projects like office moves or cloud migrations are scoped separately so the monthly fee stays predictable.
What are your response times?
Response targets are written into the agreement: critical outages get an immediate response during business hours, and standard requests are answered the same business day. Because we are a Vancouver team, urgent on-site visits across Metro Vancouver are practical — not a courier dispatch from another province.
How does onboarding work and how long does it take?
Onboarding runs about 30 days: we audit and document your environment in week one, then roll out MFA, verify backups, catch up on patches, and deploy endpoint protection. Most clients see the biggest drop in day-to-day IT problems within the first month.
Is my business too small for managed IT?
No. Most of our managed clients have 5–50 staff. Below that, a lighter retainer usually fits better — we will tell you honestly if full managed services are more than you need and suggest the cheaper option.
Do you require long-term contracts?
No. Agreements are month-to-month after onboarding. We keep clients by responding fast and reporting clearly, not by locking you into a three-year term.
Can you work alongside our existing IT person?
Yes. Co-managed IT is common: your internal person keeps day-to-day ownership while we cover monitoring, patching, security, backups, and escalation depth — with a written split of responsibilities.
How do we switch from our current IT provider?
We handle the transition directly: collecting credentials and documentation, transferring licensing and domain access, and running a parallel period so nothing drops. Most switches complete within two to four weeks without downtime.
Get a flat-fee managed IT quote
One short call to map your environment — then a written monthly price with response SLAs included.
Contact
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- Phone
- +1 (778) 300-0356
- [email protected]
- Hours
- Mon–Fri · 9:00 AM – 6:00 PM (PT)