Documented backups
Daily off-site backups with a documented restore path and periodic verification appropriate to the agreed care plan.
WordPress support
WordPress support in Delta
Ongoing WordPress operations for Delta businesses — the same staged update and testing checklist on your chosen cadence, with daily backups plus uptime and vulnerability monitoring active between scheduled cycles.
- $90 CAD/hour with estimates approved before extra work starts
- Staged updates with visual checks and rollback
- Daily off-site backups with a documented restore path
- Plugin vulnerability monitoring with approval before out-of-cycle work
- Emergency response for hacked or down sites
What you get
What WordPress support includes
Operations work, done on a schedule and reported in plain language — this is maintenance you can verify, not a silent subscription.
Emergency response
White screen, hack, or outage — triage starts the same business day, with a post-incident note explaining cause and prevention.
Performance upkeep
Database maintenance, cache tuning, and image cleanup so the site stays as fast in month twelve as at launch.
Safe updates
Core, theme, and plugin updates are staged first, checked visually, and prepared for a prompt rollback if anything regresses.
Vulnerability watch
Plugin CVE feeds are monitored daily. If an alert affects your stack, we explain the risk, recommend a fix, and obtain approval for billable out-of-cycle work.
Uptime monitoring
Automated uptime checks with alerts routed to a person; the check frequency and escalation path are defined in the service scope.
Support that fits the pace of Delta
Much of Delta's economy is industrial — Tilbury and Annacis Island firms win contracts when a procurement manager compares three supplier websites, and lose them the same way. What that means for support: when a site breaks in Delta, the cost is local and immediate — missed calls from Ladner Village, Tsawwassen, North Delta, and the Tilbury and Annacis Island industrial areas, quotes that go to a competitor instead.
Support priorities for a city like Delta follow its economy — port and container logistics, food processing, agriculture, and manufacturing — and each type of site fails differently. A store outage is lost revenue by the hour; a professional firm's outdated plugin is a quiet reputation leak; a booking system failure creates a week of phone tag. The maintenance cadence, monitoring, and emergency response should match those risks, with the same remote coverage available around Surrey, Richmond, and Langley.
The practical details for Delta
Hours, response expectations, and data residency — the working details of supporting a site from Delta.
Businesses can choose Canadian hosting and data handling. In BC the provincial PIPA — not the federal PIPEDA — is the law that governs most private-sector customer data, and Canadian server residency is the easiest way to keep that compliance conversation short.
Working hours, translated: 9:00 a.m.–6:00 p.m. PT on the Delta clock, so our full business day matches yours, minute for minute. Delivery is remote-first over video, screen-share, and shared docs, with the same workflow and pricing offered in Delta as in Metro Vancouver. If the work later needs hosting in Delta, Cloudflare can serve eligible cached content while dynamic requests return to Canadian origin servers; actual routes and performance are measured rather than guaranteed by city. The same remote arrangement is also available to businesses in Surrey, Richmond, and Langley.
Who it is for
Who this service is for
- stores where an hour of downtime is measurable lost revenue
- sites recovering from a hack or an abandoned plugin
- owners tired of firefighting after every plugin update
- sites running WooCommerce, memberships, or booking plugins
- marketing teams that need small changes shipped every week
- owners of multiple sites who want one accountable vendor
Related services
Other ways we can help
Choose the guide that matches the work you need. Each one explains its own deliverables, process, pricing approach, and common questions.
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Learn moreFAQ
Frequently asked questions
What are your support hours in Delta time?
Our standard window is 9:00 a.m.–6:00 p.m. PT — our full business day matches yours, minute for minute. Any after-hours coverage and urgent escalation timing are defined in the service scope so expectations are explicit before work begins.
Where is our site data kept?
If you host with us, the site and its managed backups stay on Canadian servers under British Columbia's Personal Information Protection Act (PIPA). For support on another provider, we document the current data locations and do not imply that moving hosting is required.
Can you take over a Delta site from another agency?
Yes. We onboard with a full audit, document the current state, and stabilize anything urgent in the first cycle before moving to the regular cadence.
Do you support WooCommerce and membership sites?
Yes, and they are treated differently: updates are staged against a copy of the store, checkout is tested before and after, and backup frequency matches order volume.
What does WordPress Care include?
Every cadence includes the same scheduled checklist: backup verification, WordPress core, plugin, theme, and PHP review, followed by testing of key pages and important forms or transactions. Daily backups, uptime monitoring, and vulnerability monitoring stay active between scheduled cycles.
How fast do you respond to a Delta support request?
Typical first response is within four business hours during the standard support window. Urgent incidents are triaged according to the coverage and escalation path agreed for your service.
Do you have an office in Delta?
We do not advertise a walk-in office in Delta. We are based in Burnaby, BC, and serve the rest of Canada remotely through video calls, staging links, and shared documents, with flat pricing that does not change by postal code.
Start a WordPress support project in Delta
A short call, a clear plan, and a realistic estimate — for WordPress support work in Delta and across British Columbia.
Contact
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- Phone
- +1 (778) 300-0356
- [email protected]
- Hours
- Mon–Fri · 9:00 AM – 6:00 PM (PT)