Conflict resolution
When two plugins fight after an update, we isolate the culprit on staging and fix or replace it — no guess-and-pray on production.
WordPress support
WordPress support in Edmonton
Ongoing WordPress operations for Edmonton businesses — the same staged update and testing checklist on your chosen cadence, with daily backups plus uptime and vulnerability monitoring active between scheduled cycles.
- $90 CAD/hour with estimates approved before extra work starts
- Staged updates with visual checks and rollback
- Daily off-site backups with a documented restore path
- Plugin vulnerability monitoring with approval before out-of-cycle work
- Emergency response for hacked or down sites
What you get
What WordPress support includes
Operations work, done on a schedule and reported in plain language — this is maintenance you can verify, not a silent subscription.
A human on the line
Clear SLAs and a single point of contact — not a ticketing black hole with a first-available stranger.
Performance upkeep
Database maintenance, cache tuning, and image cleanup so the site stays as fast in month twelve as at launch.
Emergency response
White screen, hack, or outage — triage starts the same business day, with a post-incident note explaining cause and prevention.
Safe updates
Core, theme, and plugin updates are staged first, checked visually, and prepared for a prompt rollback if anything regresses.
Vulnerability watch
Plugin CVE feeds are monitored daily. If an alert affects your stack, we explain the risk, recommend a fix, and obtain approval for billable out-of-cycle work.
Support that fits the pace of Edmonton
Edmonton is a government and research capital with a large industrial base — a market where credibility, clear pricing, and plain language beat flash. What that means for support: when a site breaks in Edmonton, the cost is local and immediate — missed calls from downtown and the ICE District, Old Strathcona and Whyte Avenue, the 124 Street district, and the south-side industrial parks, quotes that go to a competitor instead.
Support priorities for a city like Edmonton follow its economy — provincial government, University of Alberta research and health sciences, energy services and manufacturing, and a respected AI research community — and each type of site fails differently. A store outage is lost revenue by the hour; a professional firm's outdated plugin is a quiet reputation leak; a booking system failure creates a week of phone tag. The maintenance cadence, monitoring, and emergency response should match those risks, with the same remote coverage available around Calgary.
The practical details for Edmonton
The operational details behind a support plan for Edmonton — hours, response, and where your data lives.
Businesses can choose Canadian hosting and data handling. Alberta runs its own private-sector privacy law — PIPA — with mandatory breach notification through the provincial commissioner, and Canadian data residency removes a whole category of cross-border questions from your compliance story.
Our support window runs 10:00 a.m.–7:00 p.m. MT in Edmonton — we stay reachable a full hour past the typical local close. The work itself happens over video, screen-share, and staging links, and pricing does not change by postal code. Should the project end with hosting in Edmonton, it can use Canadian origin servers and Cloudflare for eligible cached content. Network paths vary, so real-user performance is checked after launch. The same remote arrangement is also available to businesses in Calgary.
Who it is for
Who this service is for
- businesses without a webmaster on staff
- owners tired of firefighting after every plugin update
- marketing teams that need small changes shipped every week
- stores where an hour of downtime is measurable lost revenue
- teams that want a defined update cadence and clear approval before extra work
- owners of multiple sites who want one accountable vendor
Related services
Other ways we can help
Choose the guide that matches the work you need. Each one explains its own deliverables, process, pricing approach, and common questions.
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Learn moreFAQ
Frequently asked questions
What are your support hours in Edmonton time?
Our standard window is 10:00 a.m.–7:00 p.m. MT — we stay reachable a full hour past the typical local close. Any after-hours coverage and urgent escalation timing are defined in the service scope so expectations are explicit before work begins.
Where is our site data kept?
If you host with us, the site and its managed backups stay on Canadian servers under Alberta's Personal Information Protection Act (PIPA). For support on another provider, we document the current data locations and do not imply that moving hosting is required.
Do we have to move our hosting to you?
No — support is host-agnostic and we work on whatever infrastructure you have. If your current host is the root cause of recurring problems, we will say so with evidence and let you decide.
What happens if a vulnerability appears between scheduled cycles?
We review the alert and contact you with the risk and recommended fix. Out-of-cycle billable remediation is quoted at $90 CAD/hour and requires approval before work starts.
Do you support WooCommerce and membership sites?
Yes, and they are treated differently: updates are staged against a copy of the store, checkout is tested before and after, and backup frequency matches order volume.
Can you take over an Edmonton site from another agency?
Yes. We onboard with a full audit, document the current state, and stabilize anything urgent in the first cycle before moving to the regular cadence.
Do you have an office in Edmonton?
We do not advertise a walk-in office in Edmonton. We are based in Burnaby, BC, and serve the rest of Canada remotely through video calls, staging links, and shared documents, with flat pricing that does not change by postal code.
Start a WordPress support project in Edmonton
A short call, a clear plan, and a realistic estimate — for WordPress support work in Edmonton and across Alberta.
Contact
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- Phone
- +1 (778) 300-0356
- [email protected]
- Hours
- Mon–Fri · 9:00 AM – 6:00 PM (PT)