Safe updates
Core, theme, and plugin updates are staged first, checked visually, and prepared for a prompt rollback if anything regresses.
WordPress support
WordPress support in New Westminster
Ongoing WordPress operations for New Westminster businesses — the same staged update and testing checklist on your chosen cadence, with daily backups plus uptime and vulnerability monitoring active between scheduled cycles.
- $90 CAD/hour with estimates approved before extra work starts
- Staged updates with visual checks and rollback
- Daily off-site backups with a documented restore path
- Plugin vulnerability monitoring with approval before out-of-cycle work
- Emergency response for hacked or down sites
What you get
What WordPress support includes
Operations work, done on a schedule and reported in plain language — this is maintenance you can verify, not a silent subscription.
Cycle reporting
A short plain-language summary after each scheduled maintenance cycle: updates, tests, risks, and recommended next steps.
Vulnerability watch
Plugin CVE feeds are monitored daily. If an alert affects your stack, we explain the risk, recommend a fix, and obtain approval for billable out-of-cycle work.
Documented backups
Daily off-site backups with a documented restore path and periodic verification appropriate to the agreed care plan.
A human on the line
Clear SLAs and a single point of contact — not a ticketing black hole with a first-available stranger.
Conflict resolution
When two plugins fight after an update, we isolate the culprit on staging and fix or replace it — no guess-and-pray on production.
Support that fits the pace of New Westminster
New Westminster punches above its size — a compact, historic downtown surrounded by one of the region's busiest hospital precincts and a fast-growing riverfront population. What that means for support: when a site breaks in New Westminster, the cost is local and immediate — missed calls from downtown and Columbia Street, Sapperton around Royal Columbian Hospital, Uptown, and Queensborough, quotes that go to a competitor instead.
Support priorities for a city like New Westminster follow its economy — healthcare anchored by Royal Columbian, professional services, film production locations, and independent retail — and each type of site fails differently. A store outage is lost revenue by the hour; a professional firm's outdated plugin is a quiet reputation leak; a booking system failure creates a week of phone tag. The maintenance cadence, monitoring, and emergency response should match those risks, with the same remote coverage available around Burnaby, Surrey, and Coquitlam.
The practical details for New Westminster
Hours, response expectations, and data residency — the working details of supporting a site from New Westminster.
Businesses can choose Canadian hosting and data handling. In BC the provincial PIPA — not the federal PIPEDA — is the law that governs most private-sector customer data, and Canadian server residency is the easiest way to keep that compliance conversation short.
Working hours, translated: 9:00 a.m.–6:00 p.m. PT on the New Westminster clock, so our full business day matches yours, minute for minute. Delivery is remote-first over video, screen-share, and shared docs, with the same workflow and pricing offered in New Westminster as in Metro Vancouver. If the work later needs hosting in New Westminster, Cloudflare can serve eligible cached content while dynamic requests return to Canadian origin servers; actual routes and performance are measured rather than guaranteed by city. The same remote arrangement is also available to businesses in Burnaby, Surrey, and Coquitlam.
Who it is for
Who this service is for
- businesses without a webmaster on staff
- organizations that want backups proven by restore tests
- sites recovering from a hack or an abandoned plugin
- sites running WooCommerce, memberships, or booking plugins
- marketing teams that need small changes shipped every week
- teams that want a defined update cadence and clear approval before extra work
Related services
Other ways we can help
Choose the guide that matches the work you need. Each one explains its own deliverables, process, pricing approach, and common questions.
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Learn moreFAQ
Frequently asked questions
What are your support hours in New Westminster time?
Our standard window is 9:00 a.m.–6:00 p.m. PT — our full business day matches yours, minute for minute. Any after-hours coverage and urgent escalation timing are defined in the service scope so expectations are explicit before work begins.
Where is our site data kept?
If you host with us, the site and its managed backups stay on Canadian servers under British Columbia's Personal Information Protection Act (PIPA). For support on another provider, we document the current data locations and do not imply that moving hosting is required.
Can you take over a New Westminster site from another agency?
Yes. We onboard with a full audit, document the current state, and stabilize anything urgent in the first cycle before moving to the regular cadence.
Do you support WooCommerce and membership sites?
Yes, and they are treated differently: updates are staged against a copy of the store, checkout is tested before and after, and backup frequency matches order volume.
What happens when a plugin developer abandons their plugin?
We flag it, propose a maintained replacement, and estimate the migration before changing production. Abandoned plugins are a common source of WordPress breaches.
What happens if a vulnerability appears between scheduled cycles?
We review the alert and contact you with the risk and recommended fix. Out-of-cycle billable remediation is quoted at $90 CAD/hour and requires approval before work starts.
Do you have an office in New Westminster?
We do not advertise a walk-in office in New Westminster. We are based in Burnaby, BC, and serve the rest of Canada remotely through video calls, staging links, and shared documents, with flat pricing that does not change by postal code.
Start a WordPress support project in New Westminster
A short call, a clear plan, and a realistic estimate — for WordPress support work in New Westminster and across British Columbia.
Contact
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- Phone
- +1 (778) 300-0356
- [email protected]
- Hours
- Mon–Fri · 9:00 AM – 6:00 PM (PT)