Vulnerability watch
Plugin CVE feeds are monitored daily. If an alert affects your stack, we explain the risk, recommend a fix, and obtain approval for billable out-of-cycle work.
WordPress support
WordPress support in Vancouver
Ongoing WordPress operations for Vancouver businesses — the same staged update and testing checklist on your chosen cadence, with daily backups plus uptime and vulnerability monitoring active between scheduled cycles.
- $90 CAD/hour with estimates approved before extra work starts
- Staged updates with visual checks and rollback
- Daily off-site backups with a documented restore path
- Plugin vulnerability monitoring with approval before out-of-cycle work
- Emergency response for hacked or down sites
What you get
What WordPress support includes
Operations work, done on a schedule and reported in plain language — this is maintenance you can verify, not a silent subscription.
Emergency response
White screen, hack, or outage — triage starts the same business day, with a post-incident note explaining cause and prevention.
Cycle reporting
A short plain-language summary after each scheduled maintenance cycle: updates, tests, risks, and recommended next steps.
Safe updates
Core, theme, and plugin updates are staged first, checked visually, and prepared for a prompt rollback if anything regresses.
Documented backups
Daily off-site backups with a documented restore path and periodic verification appropriate to the agreed care plan.
Conflict resolution
When two plugins fight after an update, we isolate the culprit on staging and fix or replace it — no guess-and-pray on production.
Support that fits the pace of Vancouver
Vancouver is one of the most competitive digital markets in the country, where a slow or dated site can quickly undermine an otherwise capable business. What that means for support: when a site breaks in Vancouver, the cost is local and immediate — missed calls from the downtown core, Gastown and Railtown, Mount Pleasant and the Broadway corridor, and Yaletown, quotes that go to a competitor instead.
Support priorities for a city like Vancouver follow its economy — SaaS and product studios, film, VFX and animation, professional services firms, and ecommerce brands — and each type of site fails differently. A store outage is lost revenue by the hour; a professional firm's outdated plugin is a quiet reputation leak; a booking system failure creates a week of phone tag. The maintenance cadence, monitoring, and emergency response should match those risks, with the same remote coverage available around Burnaby, Richmond, North Vancouver, and New Westminster.
The practical details for Vancouver
Hours, response expectations, and data residency — the working details of supporting a site from Vancouver.
Businesses can choose Canadian hosting and data handling. In BC the provincial PIPA — not the federal PIPEDA — is the law that governs most private-sector customer data, and Canadian server residency is the easiest way to keep that compliance conversation short.
Working hours, translated: 9:00 a.m.–6:00 p.m. PT on the Vancouver clock, so our full business day matches yours, minute for minute. The work itself happens over video, screen-share, and staging links, and pricing does not change by postal code. Should the project end with hosting in Vancouver, it can use Canadian origin servers and Cloudflare for eligible cached content. Network paths vary, so real-user performance is checked after launch. The same remote arrangement is also available to businesses in Burnaby, Richmond, North Vancouver, and New Westminster.
Who it is for
Who this service is for
- teams that want a defined update cadence and clear approval before extra work
- sites recovering from a hack or an abandoned plugin
- owners of multiple sites who want one accountable vendor
- owners tired of firefighting after every plugin update
- stores where an hour of downtime is measurable lost revenue
- marketing teams that need small changes shipped every week
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Learn moreFAQ
Frequently asked questions
What are your support hours in Vancouver time?
Our standard window is 9:00 a.m.–6:00 p.m. PT — our full business day matches yours, minute for minute. Any after-hours coverage and urgent escalation timing are defined in the service scope so expectations are explicit before work begins.
Where is our site data kept?
If you host with us, the site and its managed backups stay on Canadian servers under British Columbia's Personal Information Protection Act (PIPA). For support on another provider, we document the current data locations and do not imply that moving hosting is required.
What happens if a vulnerability appears between scheduled cycles?
We review the alert and contact you with the risk and recommended fix. Out-of-cycle billable remediation is quoted at $90 CAD/hour and requires approval before work starts.
Do we have to move our hosting to you?
No — support is host-agnostic and we work on whatever infrastructure you have. If your current host is the root cause of recurring problems, we will say so with evidence and let you decide.
What happens when a plugin developer abandons their plugin?
We flag it, propose a maintained replacement, and estimate the migration before changing production. Abandoned plugins are a common source of WordPress breaches.
My site was hacked — can you clean it up?
Yes. We isolate the site, remove the malware, close the entry point, restore clean data where needed, and submit review requests if search engines flagged the site. Follow-up hardening reduces the risk of the same route being exploited again.
Are you actually based in Vancouver?
We are based in Burnaby, BC, in Metro Vancouver and deliver remotely across Canada — including Vancouver and the rest of British Columbia. Most work happens over video calls, screen-sharing, and shared docs.
Start a WordPress support project in Vancouver
A short call, a clear plan, and a realistic estimate — for WordPress support work in Vancouver and across British Columbia.
Contact
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- Phone
- +1 (778) 300-0356
- [email protected]
- Hours
- Mon–Fri · 9:00 AM – 6:00 PM (PT)