Documented backups
Daily off-site backups with a documented restore path and periodic verification appropriate to the agreed care plan.
WordPress support
WordPress support in Burnaby
Ongoing WordPress operations for Burnaby businesses — the same staged update and testing checklist on your chosen cadence, with daily backups plus uptime and vulnerability monitoring active between scheduled cycles.
- $90 CAD/hour with estimates approved before extra work starts
- Staged updates with visual checks and rollback
- Daily off-site backups with a documented restore path
- Plugin vulnerability monitoring with approval before out-of-cycle work
- Emergency response for hacked or down sites
What you get
What WordPress support includes
Operations work, done on a schedule and reported in plain language — this is maintenance you can verify, not a silent subscription.
Cycle reporting
A short plain-language summary after each scheduled maintenance cycle: updates, tests, risks, and recommended next steps.
Performance upkeep
Database maintenance, cache tuning, and image cleanup so the site stays as fast in month twelve as at launch.
Safe updates
Core, theme, and plugin updates are staged first, checked visually, and prepared for a prompt rollback if anything regresses.
Conflict resolution
When two plugins fight after an update, we isolate the culprit on staging and fix or replace it — no guess-and-pray on production.
Emergency response
White screen, hack, or outage — triage starts the same business day, with a post-incident note explaining cause and prevention.
Support that fits the pace of Burnaby
Burnaby splits into several distinct markets — Metrotown retail, Brentwood towers, Heights storefronts, and Big Bend industrial — and each buys differently. What that means for support: when a site breaks in Burnaby, the cost is local and immediate — missed calls from Metrotown, Brentwood, Burnaby Heights, Edmonds, and the Big Bend industrial area, quotes that go to a competitor instead.
Support priorities for a city like Burnaby follow its economy — film and television studios, retail centred on Metrotown, light manufacturing and fabrication, and health and wellness clinics — and each type of site fails differently. A store outage is lost revenue by the hour; a professional firm's outdated plugin is a quiet reputation leak; a booking system failure creates a week of phone tag. The maintenance cadence, monitoring, and emergency response should match those risks, with the same remote coverage available around Vancouver, New Westminster, and Coquitlam.
The practical details for Burnaby
Hours, response expectations, and data residency — the working details of supporting a site from Burnaby.
Working hours, translated: 9:00 a.m.–6:00 p.m. PT on the Burnaby clock, so our full business day matches yours, minute for minute. Delivery is remote-first over video, screen-share, and shared docs, with the same workflow and pricing offered in Burnaby as in Metro Vancouver. If the work later needs hosting in Burnaby, Cloudflare can serve eligible cached content while dynamic requests return to Canadian origin servers; actual routes and performance are measured rather than guaranteed by city.
Businesses can choose Canadian hosting and data handling. BC businesses answer to the provincial PIPA rather than the federal PIPEDA for most customer data, and keeping that data on Canadian servers makes compliance conversations with clients and regulators far simpler. The same remote arrangement is also available to businesses in Vancouver, New Westminster, and Coquitlam.
Who it is for
Who this service is for
- stores where an hour of downtime is measurable lost revenue
- owners tired of firefighting after every plugin update
- owners of multiple sites who want one accountable vendor
- teams that want a defined update cadence and clear approval before extra work
- sites recovering from a hack or an abandoned plugin
- businesses without a webmaster on staff
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Learn moreFAQ
Frequently asked questions
What are your support hours in Burnaby time?
Our standard window is 9:00 a.m.–6:00 p.m. PT — our full business day matches yours, minute for minute. Any after-hours coverage and urgent escalation timing are defined in the service scope so expectations are explicit before work begins.
Where is our site data kept?
If you host with us, the site and its managed backups stay on Canadian servers under British Columbia's Personal Information Protection Act (PIPA). For support on another provider, we document the current data locations and do not imply that moving hosting is required.
Do you support WooCommerce and membership sites?
Yes, and they are treated differently: updates are staged against a copy of the store, checkout is tested before and after, and backup frequency matches order volume.
What happens when a plugin developer abandons their plugin?
We flag it, propose a maintained replacement, and estimate the migration before changing production. Abandoned plugins are a common source of WordPress breaches.
Do we have to move our hosting to you?
No — support is host-agnostic and we work on whatever infrastructure you have. If your current host is the root cause of recurring problems, we will say so with evidence and let you decide.
What does WordPress Care include?
Every cadence includes the same scheduled checklist: backup verification, WordPress core, plugin, theme, and PHP review, followed by testing of key pages and important forms or transactions. Daily backups, uptime monitoring, and vulnerability monitoring stay active between scheduled cycles.
Do you have an office in Burnaby?
We do not advertise a walk-in office in Burnaby. We are based in Burnaby, BC, and serve the rest of Canada remotely through video calls, staging links, and shared documents, with flat pricing that does not change by postal code.
Start a WordPress support project in Burnaby
A short call, a clear plan, and a realistic estimate — for WordPress support work in Burnaby and across British Columbia.
Contact
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- Phone
- +1 (778) 300-0356
- [email protected]
- Hours
- Mon–Fri · 9:00 AM – 6:00 PM (PT)